Family-run elderly care
Nightingales has been owned and run by us, Sarah and Nick Bruce, for over 30 years and are supported by an incredibly committed and professional management team. We, and the whole of our team, take personal responsibility for delivering on the promises we make to you. Our intention from the outset has been to provide care in a caring way, and our benchmark question is “how would we want to be treated if we were the client?”
Our service will be built around you, at a time that works for you, and with a small team of carers who are personally approved by you. We also understand the importance of personal rapport. Should you ever feel this is not quite right, we will be happy to find someone who suits you better.
Great staff equals great service
Of course, we realise the service you get is only as good as our staff. That’s why we are rigorous in our selection and training, and never use agency staff. We are also delighted that they then typically choose to stay with us for a long time because we take pride in working to values they share. Also, because we believe involvement promotes responsibility we are transitioning to employee ownership. What this means for you is that, whoever you talk to, you will be dealing with someone who thinks and acts like an owner.
Transparent pricing and keeping you informed
Using “how would we want to be treated if we were the client?” as our yardstick, nothing annoys us more than hidden extra costs. That’s why we have a clear and simple, no hidden extras, home care price structure. This means you can plan your budget, and won’t be hit by any nasty surprises. We even promise to keep increases in line with the Consumer Price Index (CPI) whenever possible.
Another example of our transparency is we take the time to keep you and your relatives informed, with regular reviews and updates.
Nightingales – Experienced and quality home care for private clients
We have been providing care for people in their own homes since 1994, tailoring our service to each client’s individual needs. We never intentionally promise long and then deliver short, only providing carers our clients have personally approved, and we never give up until both the client and their family is happy.
This combination has given us an almost unparalleled knowledge of home care and how to deliver it in a way our clients truly appreciate. For some of the kind words they have said about us, click here.