Only 24 hours notice is required from the client to end the service. We appreciate 24 hours notice of any required changes, but realise this is not always possible. If notice of any change is received too late to stop the carer the visit will be chargeable. In the extremely unlikely event that we need to end the service, we undertake to give 30 days notice whenever possible.
We aim to provide the highest levels of service and exceed any recommendations laid down by the Care Quality Commission.
Fees are chargeable for services rendered in accordance with our current Price Guide. Prices may be reviewed from time-to-time for which you will receive 7 days’ notice. Save for exceptional reasons, these will be in line with the Consumer Price Index. If, for any reason, you are not satisfied with any part of our service then, so long as you advise us within 24 hours, you will not be charged for that part.
Staff are prohibited from accepting any direct offers of employment from clients. Where a client does directly employ a current carer, or one who has left in the last six months, a £1,000 fee shall be due from the client to Nightingales. Fees are payable within seven days of invoice and any outstanding amounts may be subject to an additional interest charge equal to 8% above Bank of England Base Rate. We appreciate this rate is high, but it reflects the disruption late payments can make to our cash flow.