Pricing

Knowing what your homecare will cost is a key part of your decision. We therefore feel you should know our prices up front. Whilst many providers have multiple price lists depending on whether you are State funded or private, we just have one for all our clients.

Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As the private homecare provider, we take pride in always putting our clients first.

Home Care Prices

Prices from 7th December 2020.

Personal CarerMulti-Hour* 5am-11pmPer Hour 7am-9pmPer 45 MinutesPer 30 Minutes
Monday to Friday£18.90£21.72£18.46£16.29
Weekends£23.62£27.15£23.08£20.36
Night Carer min. 8 hoursPer Hour
Monday to Friday£21.72
Weekends£27.15
Live-in carePer Day  
Companionship£134.00
Personal Care£163.00
Intensive Care£190.00

Our price structure is designed to be transparent and fair. Additional charges are only made for unsociable hours with no premium payable for travelling or caring for highly dependent clients. Unlike other home care services where extras can add considerably to your final bill, you pay only for the care that you receive.

All our staff have chosen caring for the elderly as their career, are employed on a permanent basis, and are fully trained and insured. We do not use agency staff.

Download the pricelist

If you are not happy with any part of our service, you will not be charged for it.1

*The Multi-Hour rate applies to visits of two consecutive hours or more. The Night Carer rate applies between the hours of 10pm and 6am. The minimum visit before midnight is 2 hours, and after midnight is 4 hours. For Live-in Care, an £8 carer meal allowance is payable on top if the client does not provide food for the carer. Public & Bank Holidays will be charged at time-and-a-half and Christmas Day at double time.

Terms & Conditions:
We undertake to provide care and support to the Client in accordance with their agreed Care Plan subject to the following Terms and Conditions:

  1. If the Client is unhappy with any part of our service, we Will Not Charge for it so long as we are informed within 24 Hours in Writing giving the reasons why.
  2. We take pride in offering the highest quality Staff whose recruitment and development is a major investment by Nightingales. Clients are therefore expressly Prohibited from Employing Carers Directly, either during their employment with Nightingales or in the six-months after their employment had ended, failing which a £2,000 Fee shall be payable by the Client.
  3. Save for exceptional circumstances, Our Fees will Increase in line with the Consumer Price Index on 1st December each year.
  4. Typically, our carers are able to find free parking but, if this is not the case, any Parking Charges will be chargeable at cost.
  5. Clients will be invoiced Weekly or Monthly, depending on the value of the Care Package, which are payable by Direct Debit or Automatic Debit Card Payment. Any invoices not paid by these methods will be subject to a 5% Admin Surcharge.
  6. The Client and Anyone Involved in Arranging their Care are Jointly and Severally Responsible for all Outstanding Fees, which are subject to Interest at  8% over Bank of England Base Rate, unless alternative arrangements have previously been agreed in writing.
  7. No Notice is Required from the Client to end or modify the service, save when it is received too late to stop the carer visiting, in which case the fee for that visit will be chargeable. If we have to give notice we endeavour to give the Client sufficient time to make alternative arrangements, save where fees are not being paid when The Service May be Ended Immediately.
  8. To ensure our service is the best it can be, we use Independent Professionals to conduct Customer-Satisfaction Surveys on our behalf. If you would prefer not to be contacted by them please advise us by email at gdpr@nightingales.co.uk.

 

Choosing the right service is important

Free assessment & try before you buy

We offer a free assessment service where we will come to your home and discuss your exact needs with you and your relatives if you wish, and answer any questions you may have. To arrange your free, unpressured and totally without obligation assessment simply call 0800 612 9132.

Contact us

Call us on 0800 612 9132 to arrange your two-complimentary one-hour visits