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Complex Home Care

Specialised care for those living with complex conditions


Complex Home Care

In Bromley, Croydon, Westerham, Sevenoaks and South East London.
Complex Care within Nightingales Home Care services in Bromley, Croydon, Westerham, Sevenoaks, and South East London is a specialised and comprehensive approach to supporting individuals with diverse and complex medical needs. Nightingales Home Care recognises the unique challenges faced by individuals requiring complex care and provides tailored support to meet their specific requirements.

Nightingales Home Care offers a wide range of services designed to promote the well-being and improve the quality of life for those with complex medical conditions. This includes personalised assistance with activities of daily living, medication management for multiple prescriptions, mobility support for individuals with mobility limitations, and coordination with various healthcare professionals to ensure seamless and holistic care.

Examples of complex care needs that Nightingales Home Care addresses may include, but are not limited to:

  • Post-stroke care, supporting individuals in their rehabilitation and recovery journey.
  • Dementia and Alzheimer’s care, providing specialised memory support and creating a safe environment.
  • Chronic illness management, assisting with the management of conditions like diabetes or heart disease.
  • Palliative care, offering compassionate end-of-life support and pain management.

Care Assistants at Nightingales Home Care undergo specialised training to understand the intricacies of complex care. They are skilled in handling diverse medical conditions and providing compassionate care to ensure individuals are safe, comfortable, and well-supported in their own homes.

Additionally, Nightingales Home Care recognises the significance of maintaining a positive and engaging environment for those with complex medical needs. Caregivers engage in activities that stimulate cognitive function, promote physical well-being, and encourage social interaction, all of which contribute to overall well-being and symptom management.

The Nightingales Team works closely with individuals requiring complex care and their families to develop personalised care plans that address their specific medical needs and goals. This individualised approach helps individuals maintain their independence, dignity, and overall quality of life despite the challenges of their medical conditions.


By providing specialised complex care, Nightingales Home Care aims to enhance the well-being and comfort of individuals requiring comprehensive support. Their dedicated and compassionate care team supports clients throughout their journey, ensuring they receive the necessary assistance and support to lead fulfilling lives at home.

What is the role of a carer for someone living with a complex condition?

A carer assists your loved one with everything from cooking and cleaning to bathing and dressing, allowing them to maintain their independence and well-being.

Live-in chores

Household chores

Live-in dressing

Assist with dressing

Live-in hygiene

Personal hygiene

Live-in meals

Preparation of meals

Live-in medication

Prompting for medication

Live-in companionship


employee ownership

At Nightingales, we uphold the highest standards for our carers. We implement comprehensive measures, such as background checks and in-person evaluations, to ensure their reliability. However, the most critical question we ask is, “Would I trust this individual to care for my own mother?”

When you opt for our services, you can have full confidence that your caregiver will be qualified, experienced, and reliable. Our live-in carers possess extensive expertise in the field and continuously undergo updated training on best practices.

Every carer has undergone meticulous vetting and interviews, and they have all successfully cleared an enhanced DBS check. You can rely on them to be punctual, friendly, and supportive. Our selection process is carefully designed to hire only individuals we would entrust with the care of our own families.

We firmly believe that you will be satisfied with the quality of care provided by our carers. Our commitment is to hire only the finest, ensuring you have the peace of mind you rightfully deserve.


DBS Background

Checking their background to ensure that you can entirely trust them.



We require all of our carers to complete our in-house training program, which covers everything from basic care skills to Parkinson's care.



We look for carers who are kind, compassionate, and patient.

Funding options

Funding options for those individuals living with diverse and complex medical needs

pip payments

Personal Health Budgets (PHBs) in the NHS

Continuing Healthcare on the NHS is for people who have long-term health problems.
It covers all of your medical expenses.

As a result, you should always double-check your eligibility.

direct payments

Direct Payments from the Council

Many people pay for care through local government financing. Your eligibility is determined by your requirements and financial situation. With Direct Payments, you can regain control of your finances.

care savings

Savings and assets

Most families use their savings if they are not eligible for government aid. Alternatively, you might use the equity in your house to help pay for your care.

If you're interested in learning more about funding for home care, please call Nightingales on 0800 612 9132. We're happy to provide free advice, whether you choose us or not. We're confident that you'll find us to be a refreshingly easy company to deal with.

How does home care work?

  1. Secure your complimentary consultation now. Our care assessments are provided completely free of charge, whether you opt for our services or not. During the consultation, you will have the opportunity to speak with a skilled member of our team who can explore your options and assist you in determining if home care suits your needs.
  2. After your telephone consultation, we’ll request you to complete an application form and care assessment, either through our online platform or by post. This comprehensive assessment will encompass all aspects of your loved one’s requirements, including medication, health needs, dietary preferences, and interests. Based on this information, we will develop a personalised care and support plan tailored to your loved one’s specific needs.
  3. Enter the agreement and matching stage. Our dedicated team will collaborate with you and your loved one to find a suitable and compatible carer based on their unique needs, preferences, and requirements. Prior to this stage, we will ask you to complete an agreement, which can be done conveniently online or via post.
  4. Once we identify a fitting carer, we will provide you with their profile. This gives you and your family ample time to review the carer’s qualifications, experience, and availability before making a decision.
  5. Choose a suitable start date for the carer to commence their duties. To ensure a smooth settling-in period, one of our live-in care managers will accompany the carer into your loved one’s home, offering support and assistance as needed.


Contact us
dementia home care

Call us on 020 8466 9664 for more information on Home Care

Adijat Akinsanya, Registered Manager

Adijat Akinsanya
Registered Manager

Paige Lyons , Assistant Manager

Paige Lyons
Assistant Manager

Becky Loring, Care Coordinator

Becky Loring
Care Coordinator

Nella Loring, Admin & Recruitment

Nella Loring
Admin & Recruitment

Tracey Moore, Care Supervisors

Tracey Moore
Care Supervisors

Leanne Tan-Case, Care Supervisors

Leanne Tan-Case
Care Supervisors

We’re here to help, so if you’d like to know more please call us. We guarantee you won’t be in any way pressured; we’ll just listen to your questions and share the benefit of our 30+ years of experience. Only if you decide you’d like to take things further will we then arrange for one of our team to visit you in your home for a free assessment. Our phone lines are open between 9am and 5pm, although there is 24 hour support once our service starts.

Call us on 0800 612 9132 for more information